Our Service Commitment
Being experts in our field, it goes without saying that we know what it takes to maintain and fix your
equipment; but more than that we pride ourselves on listening to our clients to understand what excellent service means to them. This allows us to determine the best business strategies and drive a strong service culture that build partnerships that work.
With over 80 years experience in the industry, we have established our position as the most reliable and stable business partner within New Zealand that stands by their products and services. We have the expertise, knowledge and resources to provide you with the highest quality products and services within the market, and we will make them work for you.
Communication is one of the most important parts of a service business, and to ensure we get this right from the start we work with you to identify and agree this expectation. By keeping you informed throughout the service and maintenance process, we will provide you with expected response times, real-time progress updates and inform you of any possible cost implications.
Our record of success in developing and retaining the best people within the industry, is demonstrated in the proven years of experience in our teams . You will have access to the leading professionals within the industry - people that we trust, our clients trust and that you can trust to give you the right level of service and advice every time.
We have the knowledge and resources to identify and source the most cost efficient solutions for you. Through building a comprehensive knowledge of your equipment and your cost expectation, we will formulate the solutions for you. If it is as simple as controlling cost, or as complex as life cycle planning for your assets; we have the experience and knowledge to make a difference to your business.
We have outstanding access to the most innovative practices and technologies to improve the efficiency, safety, reliability and environmental sustainability of air conditioning and refrigeration equipment. Our aim is simple; we will improve the service efficiency and reduce the life cycle costs of our customer's plant and equipment by implementing those technologies that are most practical, cost-effective and beneficial within your operating environment.